Job Description:

Lead Service Technician is responsible for performing and overseeing vehicle repair and maintenance work within the entire shop, as assigned in accordance with dealer and factory standards. He or she will oversee the work of any apprentice or technician assigned to him/her. Lead Service Technician will be the main point of contact for customer and technician questions and assistance.

Perform complete diagnosis of any mechanical, electrical, or other failure of a motor, truck, or its components.
Determine and perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
Observe and listen to truck in operation to determine malfunction and to plan work procedures.
Road test repaired trucks to verify conformance to specifications.
Communicate with parts department to obtain needed parts.
Advise service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
Document all completed repairs in system.
Attend factory sponsored training classes.
Keep shop area neat and clean by complying with preventive maintenance schedules, and be able to account for all dealership owned tools at all times.
Possess and exercise excellent communication skills will all employees, manager, customers and suppliers of Mid-State.
Follow all company guidelines as instructed regarding hazard communication, lockout/tag out, emergency procedures, etc.
Comprehend, interpret, makes inference, and apply knowledge from shop service manuals to follow recommended repair procedures, as well as repair histories in performing diagnostic and repair activities.
Understand and follow company, federal, state and local regulations, such as those governing the disposal of hazardous waste.
Understand and stay up to date on all brands of products sold at our locations.
Assist other technicians with diagnostics and technical issues
Assist customers with technical issues as needed.

Qualifications:

Ability to read and comprehend instructions, manuals, and catalogs.
Ability to use electronic diagnostic and test equipment.
Ability to operate power and hand tools and other equipment safely.
Manual dexterity necessary.
Must obtain Commercial Driver's License and keep good driving record.

WORKING CONDITIONS:

The Lead Service Technician will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and non-hazardous materials. Road testing of vehicles may be required.

NOTE:

This is not necessarily an exhaustive list of skills, responsibilities, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. rush jobs, emergencies, changes in personnel, work load, or technological developments).